How does Eventee check-in app work?

After enabling and configuring the check-in feature in the administration, you can install and open the check-in app. The check-in app is available on three platforms: iOS, Android, and the web.

How to install and open the check-in app

To install and open either the web or mobile check-in app, you’ll need the app link and the PIN code. You can find both in the administration of the event:

1. Navigate to Settings → Features and click on the green manage button in the Check-in feature

   

2. A pop-up window appears where you can find a unique deeplink, QR code, and PIN code

What does a ‘deeplink’ in Eventee mean? A ‘deeplink’ is a unique, magic link that gives your check-in staff quick access to the check-in app. When a check-in staff member clicks the magic link URL or scans the QR code, they’re directed to download the check-in app. When they open the link in the desktop browser, it leads to the web application; when they open the link in the mobile browser, it leads to the Apple Store or Google Play to download the app.

Check-in web application

1. Opening the link on a desktop browser navigates to the web check-in application activation screen.

   

2. Entering the PIN code opens the event check-in app

   
   

Check-in iOS application

1. Opening the link on an iOS device or scanning the QR code with your mobile camera will direct you to the app download page.

   

2. Clicking on the Get the App button navigates to the App Store, where you can click on the Install button and open the app

   

3. Entering the PIN code opens the event check-in app

Check-in Android application

1. Opening the link on an Android device or scanning the QR code with your mobile camera will direct you to the app download page.

   

2. Clicking on the “Open the app” button navigates to the Google Play Store, where you can click on the Install button and open the app

   

3. Entering the PIN code opens the event check-in app

   

Please note that the check-in app requires camera access to scan QR codes. To check in attendees on your mobile or desktop device, please allow permission when prompted.

Check-in app settings

In all platforms, the settings button is placed on the left side of the menu bar, and the settings are the same for all of them

Settings are divided into two sections:

1. General

1a. Language

You can set the app language.

1b. Auto-send app invitations

When enabled, an attendee will receive an email to download the Eventee app after scanning a ticket.

1c. Auto-close check-in window

When enabled check-in pop-up window will be closed automatically in 10 seconds.

1d. Auto-lock

You can set the amount of time before the app automatically locks due to inactivity.

2. Camera

2a. Allow camera scanning

Once enabled, you will be able to scan the QR codes of your attendees.

2b. Camera selection

You can select your preferred camera for scanning QR codes.

2c. Camera always-on

When enabled, the device camera remains on and ready to scan tickets.

When disabled, you can choose how camera scanning is presented in Camera display mode

• Embedded - shows camera feed in a floating button

  

• Modal - shows the camera scanner in a modal dialog

Lock app button

Clicking the 'Lock app' button will lock the application and redirect you to the activation screen. To access the app again, you will need to re-enter your PIN code.

Reset app button

Clicking the ‘Reset app‘ button show modal window with the warning that the reset will deactivate the app. You will need to activate the app again with a deeplink or an activation code.

Step-by-step guide on how to scan an attendee ticket

1. Open check-in app

2. Check that in the settings, “Allow camera scanning” is enabled

3. Navigate back to the dashboard screen

4. Check if the QR scanner is visible in the bottom-right corner of the dashboard screen

5. Now, just scan the attendee's ticket with the camera.

The guide applies to all three platforms - web app, Android, and iOS.

Which QR codes can you scan using the check-in app:

1. Attendees can present the QR code sent in their registration confirmation email.

   

2. If the attendee downloaded the Eventee app and opened the event, they can find their personal QR code.

   

3. If you are using ticketing, you can scan the ticket that the attendee can find in the app. Learn more about ticketing.

Please note that if the attendee has multiple tickets, the specific ticket is not assigned to a specific person.

How to add a new attendee

Incoming unlisted attendees can be added to the list directly from the application. The “Add attendee” button can be found in the top-right corner of the dashboard screen.

Clicking the button will open a pop-up window with the New Attendee Registration Form.

It contains the following form fields:

• First name (optional field)

• Last name (optional field)

• Company (optional field)

• Email (required field)

• Check-box - Automatically send an email for the download of the Eventee app

Filter

The Filter button can be found next to the search bar in the top-right corner of the screen.

You can filter attendees by:

• Check-in status:

  • Checked-in: All attendees who have already checked in.

  • Not checked-in: All attendees who haven't checked in yet.

• Groups

Attendee profile

When you click on an attendee in the list, you can view their profile. From there, you can edit their information, cancel their check-in, or send an email invitation to download the Eventee app.