---
title: "Technical documentation for badge label printing"
description: "Learn more about technical documentation for badge label printing."
url: https://help.eventee.com/en/articles/207-technical-documentation-for-badge-label-printing
collection: "Organiser FAQ"
updated: 2026-09-29
language: en
alternates: [zh, de-de, pt, pl, no, ar, fi, es, fr, cs, sk]
---

# Technical documentation for badge label printing

Learn more about technical documentation for badge label printing.

Eventee offers a flexible badge-label printing solution that streamlines attendee check-in across various environments.

To accommodate different hardware setups, the platform supports badge label generation through two primary methods: **Web Check-in** for browser-based printing on desktop platforms, and the **Eventee Check-in mobile app** for iOS and Android devices.

## Browser-based printing via the web check-in app

### Supported platforms

-   **macOS:** ✅ Supported
    
-   **Windows:** ✅ Supported (requires a one-time driver setup)
    
-   **Linux:** ❌ Not supported yet (coming later)
    

### Supported browsers

Printing is supported in **Chromium-based browsers**, for example:

-   **✅ Tested: Google Chrome**
    
-   Microsoft Edge
    
-   Opera
    
-   Other Chromium-based browsers may work as well
    

> > **Warning:** Please note that following browsers are **not supported** for this printing flow: **non-Chromium browsers** (e.g., Firefox, Safari).
> 
> * * *
> 
> ## Setting up platforms via USB

### **1\. MacOS**

No special software is required on macOS.

**Set up instructions:**

1.  Connect the Brother printer via **USB**
    
2.  Open the Eventee Check-in web app in a supported browser (Chrome/Edge/Opera)
    
3.  Go to **Printers** in the Check-in app
    
4.  Click **Scan / Refresh printers**
    
5.  Select the Brother printer and try printing
    

### **2\. Windows**

On Windows, you need to install a WinUSB driver for the printer using **Zadig**.

**Set up instructions:**

1.  Download **Zadig** ([https://zadig.akeo.ie/](https://zadig.akeo.ie/))
    
2.  Run Zadig **as Administrator**
    

![](https://staticfiles.gleap.io/ghelparticle/k6ySudvbs3khibler14TgXbyoAARf3cyc4kW6tT9vIgaeSkGWFEKmjMnZQaiDPVgCDiW1wgj2O7.jpg)

3.  **Options → List All Devices**
    

![](https://staticfiles.gleap.io/ghelparticle/zUFG2sDrGKgDpUCyWyQimFKbYkqvORpGRKM75zPj9LlRPCi6Dtt4MxtQ8Lwr6kW0v1NqrRLUiRR.jpg)

4.  Select your **Brother printer** from the dropdown
    

-   If multiple interfaces exist, choose one **without** an existing WinUSB driver
    

![](https://staticfiles.gleap.io/ghelparticle/C5eodN9kovjxB75z52n9Qmr3nvpdEVXTokDXDRVPOG4VqyS65nkKNopYSpYY1G5nnUcJAXqv6ee.jpg)

5.  Select **WinUSB** _(not libusbK)_ and click **Replace Driver**
    

![](https://staticfiles.gleap.io/ghelparticle/C5eodN9kovjxB75z52n9Qmr3nvpdEVXTokDXDRVPOG4VqyS65nkKNopYSpYY1G5nnUcJAXqv6ee.jpg)![](https://staticfiles.gleap.io/ghelparticle/JFpIx2kfQTVyCVTxtNiqwysYFrKYq0ljmNhNppLs7uVbkv5e0D8jcwMnlrw6kaahZvfu9dIm95s.jpg)

6.  Reconnect the printer (**unplug/replug** the USB cable)
    
7.  In the Check-in app, **refresh printers** and try printing again
    

> **Info:** 📌 **Important note (Windows):** After this setup, **standard Windows printing might not work** with this printer until you revert the driver.

### 3\. Linux

Linux is **not supported yet** for web-based badge/label printing.

* * *

## Mobile printing via the Eventee check-in app

Badge/label printing is also supported in the **Eventee Check-in** mobile app:

-   **iOS (iPhone / iPad)**: ✅ Supported
    
-   **Android (phone/tablet):** ✅ Supported
    

**Instructions for pairing the printer via Bluetooth:**

1.  **Enable Bluetooth on the printer** (pairing mode, if required)
    
2.  On your mobile device, open **System Settings → Bluetooth**
    
3.  **Pair/connect** the printer via Bluetooth
    
4.  Open the **Eventee Check-in** app
    
5.  Go to **Settings → Printers** (or **Printing**)
    
6.  Tap on the green button “**Ask permission and scan**” and select the printer
    

Once the printer is connected in system settings, it should be discoverable inside the Eventee Check-in app.

**How to fix Bluetooth pairing issues with your printer:**

1.  It is not possible to connect to the printer while another device is currently connected. To establish a new connection, you must first disconnect the printer from the active device.
    
2.  If you have verified that no other devices are connected and the issue persists, please disable and re-enable Bluetooth in the printer's settings.
    

2a.

![](https://staticfiles.gleap.io/gattachments/BYnGkDcB77wLM2DyoaBPuqukt5oY2rLUlTtypbflxaH0fyNXHLHwo3PdNtwjuUT2pMrWsk2Lsm3.png)

2b.

![](https://staticfiles.gleap.io/gattachments/VRk9BqsJ8BWewkp7EiMSFtsk4ELfmO43WqdCanNcf4QLNwPGSoO2kUwmGiFM8eFsgknHYzq5tVM.png)

2c.

![](https://staticfiles.gleap.io/gattachments/W2zvzicsnNxlgmxe6jrUYXMzu0xrgOPFqfhGaN2sWBPtSK0BvIUYYDhDjkGgM9VRBRIQ7rL4BkD.png)

3.  If neither of the previous steps worked, try resetting the printer via the settings menu. This final step is expected to restore connectivity, enabling you to connect successfully.
    

3a.

![](https://staticfiles.gleap.io/gattachments/u91bvkaOOKJjidlGFYeCoY9pVP2vZ2vRDaKGoHvsbZnDl6ukDorBgn5SePRDw4bEZpzyE0Wh3ju.png)

3b.

![](https://staticfiles.gleap.io/gattachments/Th0psono4Z0SPusVSi1R6ABYGDlw1qG6AWvByukt0DWuMQNKNDWYpy9TL4vvfIWSFIdJhPXZWMO.png)

3c.

![](https://staticfiles.gleap.io/gattachments/NvzylUH0yfkb1HNzbKT9hi64dwZ4ge0qHNuhwpnEoUoZaqi27MBgpiNvz7sgZdoSFPSelA2PHRj.png)

* * *

## Supported printers for both browser and mobile printing

### Printers

-   ✅ **Tested:** **Brother QL-820NWBc**
    
-   🟡 **Likely compatible (not tested):** Other **Brother QL-xxxx series** label printers may work, but we haven’t tested them yet, so compatibility isn’t guaranteed.
    

![](https://staticfiles.gleap.io/ghelparticle/jbYOvRS6W1Ztz3w16koUs6PDqCHA9htEH5S2EBUHUDukVC1nQqvMrQOusNgFdnZuxt9GnsjFduF.png)

### Label rolls/tapes

-   ✅ **Tested:**
    
    -   **DK-22205** — **62 mm continuous** (also known as **DK-2205 / 2.4" continuous**)
        
    -   **DK-11201** — **29 mm × 90 mm die-cut** (also known as **DK-1201 / 1.1" × 3.5" die-cut**)
        
-   🟡 **Likely compatible (not tested):** Other Brother DK label rolls should work as well, as long as the **label size matches your badge/label template**.